Let’s Get Your Papers Served
How to instruct us

Provide Clear and Complete Instructions

A successful outcome often depends on the quality of the information supplied at the outset. Your instructions do not need to be lengthy, but they must provide our Process Server with sufficient information to carry out the attendance efficiently, safely and in accordance with your requirements.

Please provide:
 

• The recipient’s full name and any known aliases.

• The complete address or addresses to be attended.

• The documents for service in their complete and final form.

• The court, claim or proceedings details.

• The deadline for service and details of any forthcoming hearing.

• A reliable telephone number or email address for the recipient, where available.

• Any known information about the recipient’s routine, employment, vehicles, physical description or likely whereabouts.

• Details of any previous attempts to serve or contact the recipient.

• Any information suggesting that the recipient may avoid, refuse or attempt to evade service.

• Any known access arrangements or restrictions, including entry codes, intercom details, gated developments, security desks, workplace reception procedures or restricted sites.

Please provide all relevant information before the first attendance. Information supplied only after an unsuccessful visit may have materially assisted our Process Server and improved the prospects of service at the outset. Where information supplied late makes an additional attendance or further work necessary, this may fall outside the original fixed fee and incur an additional charge.
 

Confirm the Required Method of Service
 

Your instructions must state clearly how the documents are to be served. For example, please confirm whether:
 

• Personal service upon the named recipient is required.

• Service upon another named person or responsible adult is permitted.

• The documents may be left at, posted through or affixed at the address.

• A court order authorises or directs a particular method of service.

• Any additional steps, such as service by post, email or another electronic method, are required.

If there is any uncertainty about the permitted method of service, this should be resolved before attendance. Our Process Servers cannot be expected to determine or interpret the legal requirements of your case while carrying out the visit.

Safety and Safeguarding Information
 

The safety of our Process Servers, recipients and members of the public is important. You must tell us about any known or reasonably suspected risks connected with the recipient, the address or the proposed attendance.
 

This may include:
 

• A history of violence, threats, aggression or confrontation.

• Known or suspected access to weapons.

• Dangerous or uncontrolled animals.

• Mental-health, vulnerability or safeguarding concerns.

• The possible presence of children or vulnerable adults.

• Hostility towards officials, visitors or people attending without an appointment.

• Isolated locations, private land, encampments or sites where access may be restricted or an unannounced attendance could cause concern.

• Any previous incident involving a process server, enforcement agent, solicitor, police officer or other visitor.

Providing this information does not mean that our Process Server will accept unnecessary risks. It allows us to assess the instruction, plan an appropriate approach and decide whether any additional precautions are required. We reserve the right to decline or discontinue an attendance where it cannot be undertaken safely.

Tell Us What Proof of Service You Require

Please state precisely what proof of service is required and when it must be provided. This may include a Certificate of Service, Statement of Service, Statement of Attempted Service or an affidavit sworn before a solicitor or notary.
 

Any unusual format, witnessing, notarisation or urgent filing requirement must be disclosed before attendance. For example, if a sworn affidavit is required for a hearing the following morning, we must know this when we receive the instruction—not after service has taken place.
 

Before You Instruct Us
 

Please check:
 

• The name of the person to be served is correct and matches the court documents.

• The service address is complete and accurate.

• There is sufficient time available before any service deadline.

If your deadline for service is less than 3–4 working days away, please contact us before sending instructions so we can confirm availability and discuss priority or same-day service options.
 

Urgent Instructions

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For urgent or time-sensitive matters, please telephone us before sending documents. In some cases, we can arrange for documents to be sent directly to the attending Process Server or collected from your office.

 

All instructions are accepted subject to our Terms and Conditions. By instructing us, you confirm that you have provided all material information reasonably available to you.

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Need a Quote First?

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If you would like a fixed-fee quotation before instructing us, simply request a Quick Quote. We will provide a clear, transparent fee estimate with no hidden charges.

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